Game Based Learning

Service Rock Star Board Game

This is an LMS concept for a course designed to help employees prepare to play a customer service board game called, "Service Rock Star". The game is designed for use by any retail company with customer-facing employees who have less than two years of customer service experience. Located in the Canvas LMS, the course uses fun visuals, social components, assessments, and peer-to-peer conversations to drive engagement through synthetic and conceptual learning. The decision to use Canvas versus other LMS options was based on its logical layout, and mobile device enabled from the start.

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This video introduces Service Rock Star and describes the game play.

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This video defines the game and shows the Canvas LMS.

To experience this course in Canvas, log in to the platform, powered by Instructure, visit "Canvas Commons" and search for "Service Rock Star". 

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This image shows how content is organized in the LMS and how learners will discover how to play Service Rock Star.

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Objective: Use game mechanics to create an engaging and interaction learning activity that includes risk, flow, and competition.
My Role: Author, Researcher, Artist, Designer, Consultant, Videographer
Results: Promotional instruction video, LMS mapping, Canvas LMS publishing and testing